STATIC HELP CENTER
SHIPPING
Where does STATIC ship?
Our products ship worldwide.
If for any reason we are unable to ship goods to your location, a customer service agent from support@staticnails.com will contact you via email.
What are my shipping options?
For USA Orders:
Free Shipping may be available if your order is over a certain amount. Please see the announcement bar near the top of staticnails.com or promotional emails for details regarding free shipping offers. Orders that receive free shipping are typically delivered within three to seven business days once your order has been fulfilled.
Additional shipping services such as
Ground Shipping (typically 3-7 business days),
2 Business Days
and Next Business Day
are offered through carriers such as UPS, FedEx, and USPS. Shipping rates for each available service will auto populate at check out.
Please note business days do not include weekends or holidays and although most packages are delivered on-time, the shipping services provided are not guaranteed delivery-by-date rates or include the time it takes to fulfill your order. 97% of orders placed before 1:00pm CST are shipped same day Monday-Friday, otherwise orders are typically fulfilled within one business day.
For International Orders:
Please see the checkout page to populate the carrier rate based on your location and options available.
- Standard Shipping (typically 12-30 business days)
- Priority Shipping (typically 6-12 business days)
- Rush Shipping (typically 7 business days or less)
When will my order ship?
The Magic Process: Once your order is placed, your order gets processed, fulfilled and is then given to the shipping carrier. The shipping carrier sorts it, scans it, and sends it off. You get an email confirmation with tracking. Meanwhile, your package meets other cool packages from all over the world, is delivered to your home, then waits anxiously, excited to meet you.
Orders containing in-stock merchandise usually ship the same day when placed before 10 am PST Monday - Friday. Orders placed after 10 am PST are typically fulfilled and shipped within 24 hours Monday - Friday. Orders placed during weekends are still fulfilled, but typically do not ship until Monday.
Please note orders placed during holiday seasons, large sales, or during select times under impact from COVID may take just a few days longer to fulfill. However, we pride ourselves on getting orders shipped as fast as possible and take measures to do so during peak times to help avoid extra delays. Please note that STATIC is not responsible for any delays caused by the shipping carriers.
Why is my tracking not updating?
We apologize on behalf of the shipping carrier if your tracking is not updating. In some cases, it may take the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all several business days after receiving the tracking number, please email us at support@staticnails.com with your order number and we’ll get to the bottom of it! = )
RETURN TO SENDER ALERTS
Please contact the shipping carrier immediately with your tracking and full shipping address if your tracking information says an attempt to deliver was made, insufficient address, no secure location, is undeliverable and/or being returned to sender. The shipping carrier will be able to assist you and correct the issue. Packages returned due to an incorrect shipping address or refusal without having contacted us prior will be processed as a return less the cost of shipping.
Duties & Taxes (Non-USA Orders)
International customers are responsible for any and all customs fees, taxes, tariffs or duties required by their respective government. You will be requested to pay any duties/taxes owed by the carrier or government agency before your package can be delivered. Please note we are unable to fulfill any request to declare your package for any value other than the total retail value of the goods.
RETURN & EXCHANGES
WHAT IS YOUR RETURNS & EXCHANGES POLICY?
Life’s busy, we get it! We're confident our products will give you time to relax, reset, and feel your best, but if for any reason you wish to return eligible, unopened, unused products purchased from staticnails.com you may do so by shipping the goods back within 14-days of the delivery date for store credit. STATIC does not conduct exchanges at this time. If you purchased a product from a retail partner, please contact that retailer directly for assistance. Items returned that have been opened or used will not be returned or credited.
To set up your return please email support@staticnails.com with your order number, reason for return, and the items you wish to return.
Shipping costs are non-refundable and cannot be credited.
Due to sanitary purposes all lash and liquid products including, but not limited to, lacquers, treatments, removers, liner, and brush-on glue, may not be returned or refunded.
Please note gift cards and mystery products are final sale and cannot be returned.
HOW LONG DOES IT TAKE TO PROCESS A RETURN?
Once your order arrives back to our warehouse it will be processed within seven business days and store credit will be issued.
HELP! MY ITEM ARRIVED DAMAGED OR BROKEN?
We aim to get it right the first time, which is why each product goes through a rigorous quality control process. If you feel you have received a defective product upon delivery, please email support@staticnails.com with your order number and a clear photo of the defective merchandise within 48 hours of receiving your package so we can make this right.
CHANGES TO
ORDERS
How can I update the shipping address on my order?
Please email
support@staticnails.com with your order number and full shipping address, including apartment/building numbers, as soon as possible to make changes to your shipping address.
Please note once an order has been fulfilled we can no longer make changes to it. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.
In the event your order has already been fulfilled you may work with the shipping carrier directly to forward your package to the correct address. Some shipping carriers offer the option to forward packages directly on the tracking page. Static is not responsible for replacing or reshipping packages with incorrect shipping addresses.
Can I add, change, or cancel items after my order has been placed?
Please email support@staticnails.com as soon as possible with your order number and list of items you would like to have removed and/or replaced with. Please note once an order has been fulfilled we can no longer make changes to it. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.
How can I cancel my order?
If you would like to cancel an order please email support@staticnails.com as soon as possible with your order number and request to cancel. Please note once an order has been fulfilled we can no longer cancel or make changes to it. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.
How can I check the status of my order?
You can view the status of your order on your Account page. To access your account page please click on the person-shaped icon located in the top right corner of staticnails.com and log in. The status will update when you are charged for your order and again when your order has been scanned by the shipping carrier. Please note your Static account and rewards program account are seperate from each other.
You can also check the status by viewing the email alerts sent to the email address provided at check out. Should you have any questions or concerns regarding your order please contact support@staticnails.com and we will help!
Can I use multiple codes at checkout?
You can use one code per order. If you’ve encountered two valid Static discount or gift card codes during your time shopping with us, please choose the one you want to use more.
Can I use a code on top of another promotion?
You can use a discount or gift card code along with free shipping offers that are automatically applied at check out with no additional code needed.
Where can I apply my discount / gift card code?
Codes can be applied in the discount code box near the end of the check out process. Please note that the discount code box may be removed during extreme super sales, such as Black Friday, where your discount offer is automatically applied to products while shopping. The discount code box is restored the day after the super sale has ended. Not to worry, this type of sale typically only happens one time per year for a short, limited time. Should this impact your ability to use a purhcased gift card to the store please email support@staticnails.com after placing your order for assistance for an adjustment.
BILLING
What forms of payment do you accept?
We accept American Express, Visa, Mastercard, and Discover. We also accept PayPal and Afterpay when applicable. All forms of payment can be seen at checkout.
When will my credit card be charged?
Your credit card will be charged when your order has been placed successfully. If your order is successful you will get a “Thank you” page with your order number after paying and receive an email with your order number (don't forget to check spam).
What can I do if my payment is declined?
Don’t worry, here are a few things to check if your payment didn’t go through: Check that your card’s information and billing details (such as the security code and billing address) match what you’ve entered into our system. Please also make sure your card has not expired.
If your method of payment is still declining please contact your card issuer before trying again. If none of these apply, please contact us at support@staticnails.com. We are happy to help!
I was charged, but did not get an order confirmation, help!
In order for a charge to go through an order must be placed successfully. When an order is placed successfully you will be redirected to a Thank You page containing your order number. An email containing your order number will be sent shortly after to the email address provided at checkout (don't forget to check spam). If you were directed to a Thank You page, but have not yet gotten an email, please do not worry. The email could be slightly delayed in sending or the email address provided at check out could have been incorrect. You can email support@staticnails.com to confirm the status of your order or retrieve tracking at any time.
If you see charges on your card, but did not get a Thank You page with your order number after submitting payment please note that the order did not go through and you will not be charged. The pending charges should go away within a few business days. You may confirm this with your payment provider. Please ensure your method of payment is not expired, the billing address and credit card details are correct in order for your order to go through successfully. If your method of payment is still being declined please reach out to your credit card provider.
GENERAL
Are you vegan and cruelty-free?
100%! We’re dedicated to staying vegan and cruelty-free. This means we do not test on animals at any stage or use animal-by products and only work with suppliers who uphold the same standards.
Can I sell STATIC products on my own site or a 3rd party site?
Your purchase of Static products is for your personal use only unless given permission to sell Static products by becoming an approved, authorized retailer through our retail program. Only authorized retailers may sell Static products on their own approved selling platforms. Otherwise, by purchasing Static products, you agree not to resell or distribute such products for any commercial purposes on any platform or site. We may reject or cancel an order if we have reason to believe that your order is not for your personal use.
HOW CAN I BECOME A RETAILER?
You can apply to become an authorized retailer by filling out an application on the Become A Retailer page located on the bottom of staticnails.com
PROMOTIONS
Can I use multiple codes at checkout?
You can use one code per order. If you’ve encountered two valid Static discount or gift card codes during your time shopping with us, please choose the one you want to use more.
Can I use a code on top of another promotion?
You can use a discount or gift card code along with free shipping offers that are automatically applied at check out with no additional code needed.
Where can I apply my discount / gift card code?
Codes can be applied in the discount code box near the end of the check out process. Please note that the discount code box is removed during extreme super sales, such as Black Friday, where your discount offer is automatically applied to products while shopping. The discount code box is restored the day after the super sale has ended. Not to worry, this type of sale typically only happens one time per year for a short, limited time.
