CONTACT STATIC NAILS

For USA Orders:

Free Standard Shipping (typically 3-7 business days): Eligible on orders over “X” dollar amount (see announcement bar near the top of staticnails.com for details on this offer).

Standard Shipping (typically 3-7 business days): $6.95

USPS Priority (typically 2-4 business days): Rates are provided at checkout by the shipping carrier if this service is available. Please note business days do not include weekends or holidays and although almost always delivered on-time, USPS’s Priority Mail option is not a guaranteed delivery-by-date service.

For International Orders:
Please see the checkout page for the carriers populated rate based on location.

Standard Shipping (typically 12-30 business days)

Priority Shipping (typically 6-12 business days)

Rush Shipping (typically 7 business days or less)

Please note international customers are responsible for any and all customs fees, taxes, tariffs or duties required by their respective government. Please note we are unable to fulfill any request to declare your package for any value other than the total retail value of the goods.

The Magic Process: Once your order is placed, your order gets processed, fulfilled and is then given to the shipping carrier. The shipping carrier sorts it, scans it, and sends it off. You get an email confirmation with tracking. Meanwhile, your package meets other cool packages from all over the world, is delivered to your home, then waits anxiously, excited to meet you.

Orders containing in-stock merchandise usually ship the same day when placed before 10 am PST Monday - Friday. Orders placed after 10 am PST are typically fulfilled and shipped within 24 hours Monday - Friday. Orders placed during weekends are still fulfilled, but typically do not ship until Monday.

Orders are fulfilled in the order they are placed. Please note orders placed during holiday seasons, large sales, or during select times under impact from COVID may take just a few days longer to fulfill. However, we pride ourselves on getting orders shipped as fast as possible and take measures to do so during peak times to help avoid extra delays. Please note that STATIC is not responsible for any delays caused by the shipping carriers.

We apologize on behalf of the shipping carrier if your tracking is not updating. In some cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all several business days after receiving the tracking number, please email us at support@staticnails.com with your order number and we’ll get to the bottom of it! = )

Please contact the shipping carrier immediately with your tracking and full shipping address if your tracking information says an attempt to deliver was made, insufficient address, no secure location, is undeliverable and/or being returned to sender. The shipping carrier will be able to assist you and correct the issue. Packages returned due to an incorrect shipping address or refusal without having contacted us prior will be processed as a return less shipping costs.

Please email support@staticnails.com as soon as possible with your order number and list of items you would like to have removed and refunded. If you would like to switch out an item for another product of equal or lesser value please include which item(s) you would like removed and which item(s) you would like added to your order. Please note once an order has been fulfilled we can no longer make changes to it. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

If you would only like to add additional items to your order and it has not yet been fulfilled we recommend you first email support@staticnails.com requesting to cancel your order as soon as possible with the order number you wish to cancel. Then, place a new order that contains all the items you would like. Please note once an order has been fulfilled we can no longer cancel or make changes to it. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

If you would like to cancel an order please email support@staticnails.com as soon as possible with your order number and request to cancel. Please note once an order has been fulfilled we can no longer cancel or make changes to it. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.

You can view the status of your order on your Account page. To access your account page please click on the person-shaped icon located in the top right corner of staticnails.com and log in. The status will update when you are charged for your order and again when your order has been scanned by the shipping carrier.

You can also check the status by viewing the email alerts sent to the email address provided at check out. Should you have any questions or concerns regarding your order please contact support@staticnails.com and we will help!

Don’t worry, here are a few things to check if your payment didn’t go through: Check that your card’s information and billing details (such as the security code and billing address) match what you’ve entered into our system. Please also make sure your card has not expired.

If your method of payment is still declining please contact your card issuer before trying again. If none of these apply, please contact us at support@staticnails.com. We are happy to help!

Your credit card will be charged when your order has been placed successfully. If your order is successful you will get a “Thank you” page with your order number after paying and receive an email with your order number (don't forget to check spam).

We accept American Express, Visa, Mastercard, and Discover. We also accept PayPal and Afterpay when applicable. All forms of payment can be seen at checkout.